Account Manager

Location: USA

Salary: Negotiable dependent upon experience

Company type: Private Jets

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We're looking for an account manager that has the ability to balance competing priorities, who is able to identify possible courses of action and make appropriate decisions under competitive market conditions.​

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Role:

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You will be responsible for managing air charter flights on behalf of our clients, including using your discretion and judgment to select executive aircraft, flight crews, catering, and other vendors while balancing customer expectations and budget. Your decisions will have a direct impact on the company’s bottom line; you will be expected to deliver revenue and profitability in accordance with agreed financial targets. You will also be expected to deliver superior service while managing a portfolio of on-demand charter and JetCard customers. Primary duties will include selecting and sourcing of aircraft and other vendors, maintaining awareness of client needs and trends within the industry, and managing all aspects of flight planning and logistics on behalf of clients. It will also be necessary on occasion to be included in various field activities such as sales presentations, supplier relations and visits, flight visits, and domestic and international travel as needed. This position reports to the Vice President, Private Jets.

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Accountabilities

General responsibilities include, but not limited to:

• Evaluate client needs, pricing, availability, and other relevant market factors to select the most appropriate executive aircraft, crew, and other vendors for each charter, including executing contracts as necessary

• Support client bookings in all aspects of day to day trading, including taking appropriate steps to resolve grievances and handle unexpected occurrences

• Ensure that flights comply with US Part 135 and international regulations applicable to the charter market

• Achieve targets set for each financial year by making good business decisions and exceeding customer expectations

• Maintain and grow existing client base

• Analyze market conditions, competitors’ capabilities, rate tolerance, and other factors to produce timely and well-researched quote responses

• Ensure all enquiries and bookings are entered correctly into CRM

• Support the Group’s Customer First initiative to its full extent

• Conduct sales calls and client visits as directed by your manager and in line with annual KPIs

• Identify new sales and cross-selling opportunities

• Work with Outside Sales team to effectively manage client relationships and flight logistics

• Ensure job flight files are updated and closed correctly

• Full compliance with company procedures and protocols

• Provide support for Out of Hours coverage

• Provide updates to VP on sales pipeline

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Challenges:​

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• Ability to balance competing priorities, identify possible courses of action, and make appropriate decisions under competitive market conditions

• Consistent and proactive management of sales portfolio to increase the number of active clients and increase revenue

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Job Knowledge, Skills & Experience:

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• Understanding of Part 135 charter market and regulatory environment

• Ability to analyze data and incorporate it into a sound decision-making process

• Strong negotiation and quantitative skills

• Capable of making a high volume of decisions each day

• Flexible, calm under pressure, and able to create/implement solutions to unique problems

• Customer-focused with good people skills

• Previous experience working in an international broking environment

• Previous sales or customer service experience

• Excellent verbal and written communication skills

• IT literate with the ability to learn the functions of the company's booking system

• A logical approach to problem-solving

• Competitive and highly motivated

• Goal and revenue oriented

• Passionate about aviation

• Promote the company's culture and brand at all times

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