Commercial Supervisor

Position: Commercial Supervisor

Location: Gatwick

Salary: Negotiable

Market: Air Cargo/Freight

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Key skills:

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• A proven background in a Logistics/Customer service environment 

• A passion for both aviation and service delivery

• Proven ability to effectively lead, manage and motivate a team/colleagues

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The role:

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The Commercial Supervisor is responsible for quoting and overseeing ad-hoc Charter enquiries, airfreight enquiries, and flight management. The role will deal directly with the Company’s key clients and liaise closely with the Company’s in-house Operations department.

 

This position would suit a commercially minded and operationally aware individual, ideally with experience in the airline, airfreight, or logistics industries.
 

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Key accountabilities:

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• The efficient administration of the Commercial Department in all aspects including the organisation, efficiency, welfare and performance of Commercial team members.

• The coordination and scheduling of departmental resources to ensure optimum deployment and efficient use of all resources, including but not limited to personnel.

• Providing training where appropriate to meet current and future business requirements of the department.

• Assistance in the development and implementation/adherence of Commercial procedures and processes.

• Effective monitoring and motivation of team members through coaching and communication, goal setting and performance management.

• Production and reporting of key operational statistics and performance indicators for senior management purposes where requested.

• Direct client liaison where required to both internal and external clients/stakeholders representing the company in the appropriate manner.

• Quoting for ad-hoc charter flights

• Liaising closely with key clients.

• Flight Management.

• Close coordination with Operations, Handling Agents and group overseas offices.

• Processing flight paperwork and administration related to bookings

• Other reasonable work-related requests as directed by the Line Manager.

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Required skills and experience

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• A proven background in a Logistics/Customer service environment to deliver exceptional service levels.

• A passion for both aviation and service delivery with knowledge of working in a highly-regulated industry. Demonstrable knowledge of air freight terminology and documentation

• A strong understanding of the commercial principles underpinning the core business requirement and a demonstrated ability to exercise commercial judgment in line with operational objectives.

• IT skills

  • Good IT knowledge of all Microsoft office systems

  • Ability to adapt to aviation-specific applications used for charter quotations, fleet management, and flight planning.

• Leadership

  • Proven ability to effectively lead, manage and motivate a team/colleagues.

  • Ensuring highest levels of department productivity at all times.    

• Team Working and Communication

  • Exceptional interpersonal skills with experience of interaction at all levels including clients, senior management and board level.

• Attention to Detail

  • A highly analytical eye for detail with tenacity and proactivity.

  • Demonstrable efficiency and organisation in all responsibilities.

• Flexibility/Resilience

  • A flexible approach to working hours - the role may require out of hours work.

  • Ability to work under pressure.

• Integrity and Commitment

  • Ability to demonstrate a high level of integrity and work ethic.

  • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.

  • Keen willingness for learning and self-development

• All applicants must have unrestricted right to work in the United Kingdom.

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If this sounds like your career step, get in touch today.