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Modern Office

Commercial Supervisor

Position: Commercial Supervisor

Location: Gatwick

Salary: Negotiable

Market: Air Cargo/Freight

Key skills:

  • A proven background in a Logistics/Customer service environment 

  • A passion for both aviation and service delivery

  • Proven ability to effectively lead, manage and motivate a team/colleagues

The role:

The Commercial Supervisor is responsible for quoting and overseeing ad-hoc Charter enquiries, airfreight enquiries, and flight management. The role will deal directly with the Company’s key clients and liaise closely with the Company’s in-house Operations department.


This position would suit a commercially minded and operationally aware individual, ideally with experience in the airline, airfreight, or logistics industries.

Key accountabilities:

  • The efficient administration of the Commercial Department in all aspects including the organisation, efficiency, welfare and performance of Commercial team members.

  • The coordination and scheduling of departmental resources to ensure optimum deployment and efficient use of all resources, including but not limited to personnel.

  • Providing training where appropriate to meet current and future business requirements of the department.

  • Assistance in the development and implementation/adherence of Commercial procedures and processes.

  • Effective monitoring and motivation of team members through coaching and communication, goal setting and performance management.

  • Production and reporting of key operational statistics and performance indicators for senior management purposes where requested.

  • Direct client liaison where required to both internal and external clients/stakeholders representing the company in the appropriate manner.

  • Quoting for ad-hoc charter flights

  • Liaising closely with key clients.

  • Flight Management.

  • Close coordination with Operations, Handling Agents and group overseas offices.

  • Processing flight paperwork and administration related to bookings

  • Other reasonable work-related requests as directed by the Line Manager.

Required skills and experience

  • A proven background in a Logistics/Customer service environment to deliver exceptional service levels.

  • A passion for both aviation and service delivery with knowledge of working in a highly-regulated industry. Demonstrable knowledge of air freight terminology and documentation

  • A strong understanding of the commercial principles underpinning the core business requirement and a demonstrated ability to exercise commercial judgment in line with operational objectives.

  • IT skills

    • Good IT knowledge of all Microsoft office systems

    • Ability to adapt to aviation-specific applications used for charter quotations, fleet management, and flight planning.

  • Leadership

    • Proven ability to effectively lead, manage and motivate a team/colleagues.

    • Ensuring highest levels of department productivity at all times.    

  • Team Working and Communication

    • Exceptional interpersonal skills with experience of interaction at all levels including clients, senior management and board level.

  • Attention to Detail

    • A highly analytical eye for detail with tenacity and proactivity.

    • Demonstrable efficiency and organisation in all responsibilities.

  • Flexibility/Resilience

    • A flexible approach to working hours - the role may require out of hours work.

    • Ability to work under pressure.

  • Integrity and Commitment

    • Ability to demonstrate a high level of integrity and work ethic.

    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.

    • Keen willingness for learning and self-development

  • All applicants must have unrestricted right to work in the United Kingdom.


If this sounds like your career step, get in touch today.

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