Position: Ground Trainer

Location: Malta

Salary: Negotiable

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Are you a highly experienced trainer?

Do you have extensive luxury service experience?

Do you have a personal commitment to exceptional service?

Are you fluent in written & spoken English?

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Our clients' passengers enjoy unrivaled service on every flight. Our Cabin Hostesses make every traveler’s comfort and needs their highest priority.
 
Cabin Hostesses complete an industry-leading service excellence training program that incorporates WEST, food safety and hygiene, advanced plating, service etiquette, crew resource management, first aid, and firefighting to name just a few. Training is also given by the British Butler Institute and Norland College.
 
We are looking for a Ground Trainer that has experience in delivering highly effective training programs in a luxury, five-star service setting.
 
The Ground Trainer reports to our Head of Cabin Services and will be based at our Malta office, where training sessions will be held. This is a full-time role and flexible availability may sometimes be required, including weekends.

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Responsibilities:

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• Delivering all Cabin Hostess initial and refresher training courses, globally.

• Delivering aircraft-specific ground training.

• Delivering MedAire and Tempus training.

• Being the primary ESET (Emergency Safety & Equipment Training) instructor.

• Organization of all training courses, including preparation of materials, contributors, and logistics.

• Monitoring post-flight feedback to evaluate training effectiveness and opportunities for future training programs.

• Supporting the Cabin Services team, including general administration and onboard stock/ purchasing support.

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Qualifications:

 

• An experienced trainer that has designed and delivered high-quality, dynamic, and engaging training programs for customer-facing service professionals.

• Substantial experience gained in a luxury service organization. Examples include, but are not limited to, luxury hotels, private aviation, commercial airline training for the first-class cabin.

• Possesses a comprehensive understanding of luxury and the expectations among high-net-worth individuals.

• A personal commitment to, and ability to enthuse others about excellence in service.

• Excellent communication and interpersonal skills. Fluent written and spoken English language skills are essential. You speak with authority and clarity.

• Advanced IT skills that will enable you to create high-quality course materials.

 

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If this sounds like your career step, get in touch today.