Image by Karl Paul Baldacchino

OCC Duty Manager

Position

OCC Duty Manager

Salary

€ Negotiable

Location

Malta

Would you like to work for a market-leading global aviation company with an inspirational leader?

 

Do you have proven experience in a key management/supervisory role?

Are you a natural problem solver?

Do you possess excellent people and communication skills?

The role:

Due to the expansion of flight activities, our client seeks a determined and highly motivated Duty Manager to be based at our Malta Head Office on an indefinite contract. This role will operate on a 12-hour shift basis covering a mixture of day and night shifts. 

Core responsibilities:

Reporting to the Director of Operations, the Duty Manager will be the central decision-maker coordinating the efforts of Operations, Dispatch, Client Service, Crew Planning and Maintenance Operations Control to ensure the smooth and efficient running of all flights, placing the customer at the centre of all decisions.

  • Ensuring the customer remains the top priority

  • Ensuring the IOCC workload is prioritised correctly and balanced

  • Coordinating the response to daily issues (AOGs, delays, Wx)

  • Working with Customer Service, Client Services Managers and commercial teams to coordinate service recoveries

  • Keeping oversight of all high profile and demo flights

  • Working with and giving direction to all functions within IOCC to ensure the fleet is always optimised and operating in the most efficient manner while taking into consideration ferry, maintenance schedule, operational restrictions, and customer preferences.

 

Qualifications:

  • Proven experience in a key management/supervisory role

  • A demonstrated ability to make sound decisions under pressure

  • Excellent people and communication skills

  • Previous experience in managing large teams in a fast-paced environment

  • A natural problem solver 

  • An excellent track record in their respective field of expertise and demonstrate the ability to gain competence across all departments during the training phase

 

What's on offer:

  • A truly negotiable salary and an extensive benefits package. 

  • Our client invests in its people. They have an ethos of career growth opportunities from within.

 

If this sounds like your career step, get in touch today.
 

Company profile

Company values

  • Simple

  • Efficient

  • Reliable

  • Global

Benefits

  • Personal Medical Insurance coverage, including; dental, vision and supplemental insurance

  • Pension scheme

  • Commuter benefit

  • Opportunity to travel on an aircraft where 'empty legs' are available

  • Investment in people; ethos of career growth opportunities

menska's thoughts

Our client is a dynamic, exciting and fast-growing global company. They truly are a market leader, possessing an amazing brand with an inspirational leader.