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Operations Supervisor - UK

Position: Operations Supervisor

Location: Gatwick

Salary: £32-37K

Market: Air Cargo/Freight

Overview:

The Operations Supervisor is accountable for the day to day running and 24/7 operational ability of the Ground Operations department. Reporting directly to the Operations Manager, it is the Operations Supervisors’ responsibility to ensure the Operations team is proactive in effectively meeting the requirements of the flying schedule with a focus on providing an exceptional customer experience.

Key skills:

  • A proven background in an Operations/Logistics/Customer service environment to deliver exceptional service levels.

  • A passion for both aviation and service delivery with knowledge of working in a highly-regulated industry.

  • A strong understanding of the commercial principles underpinning the core business requirement and a demonstrated ability to exercise commercial judgment in line with operational objectives.

The role:

The Operations Supervisor is principally responsible for:

  • The efficient administration of the Operations Department in all aspects including the organisation, efficiency, welfare and discipline of operations team members.

  • The coordination and scheduling of departmental resources to ensure optimum deployment and efficient use of all resources, including but not limited to personnel.

  • Providing training where appropriate to meet current and future business requirements of the department.

  • Assistance in the development and implementation/adherence of Operational procedures and processes.

  • Effective monitoring and motivation of team members through coaching and communication, goal setting and performance management.

  • Production and reporting of key operational statistics and performance indicators for senior management purposes where requested.

  • Direct client liaison where required to both internal and external clients/stakeholders representing the company in the appropriate manner.

  • The efficient scheduling of aircraft, in liaison with the commercial and charter sales departments to ensure that aircraft utilisation, punctuality, maintenance and finance needs are met.

  • Liaising with the commercial team to identify recovery plans if required after a delay/AOG etc.

  • Managing/ Implementing recovery plans in the event of delays, AOG’s etc.

  • Where required, provide shift cover for Operations staff Sickness/Leave.

  • Other reasonable work-related requests as directed by the Line Manager.

Key accountabilities:

  • The efficient administration of the Commercial Department in all aspects including the organisation, efficiency, welfare and performance of Commercial team members.

  • The coordination and scheduling of departmental resources to ensure optimum deployment and efficient use of all resources, including but not limited to personnel.

  • Providing training where appropriate to meet current and future business requirements of the department.

  • Assistance in the development and implementation/adherence of Commercial procedures and processes.

  • Effective monitoring and motivation of team members through coaching and communication, goal setting and performance management.

  • Production and reporting of key operational statistics and performance indicators for senior management purposes where requested.

  • Direct client liaison where required to both internal and external clients/stakeholders representing the company in the appropriate manner.

  • Quoting for ad-hoc charter flights

  • Liaising closely with key clients.

  • Flight Management.

  • Close coordination with Operations, Handling Agents and group overseas offices.

  • Processing flight paperwork and administration related to bookings

  • Other reasonable work-related requests as directed by the Line Manager.

Required skills and experience

  • A proven background in an Operations/Logistics/Customer service environment to deliver exceptional service levels.

  • A passion for both aviation and service delivery with knowledge of working in a highly-regulated industry.

  • A strong understanding of the commercial principles underpinning the core business requirement and a demonstrated ability to exercise commercial judgment in line with operational objectives.

  • Leadership

      o Proven ability to effectively lead, manage and motivate a team/colleagues.

      o Ensuring the highest levels of department productivity at all times.

  • Team Working and Communication

      o Exceptional interpersonal skills with experience of interaction at all levels including                     clients, senior management and board level.

  • Attention to Detail
    o A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of 
    accuracy.

      o Demonstrable efficiency and organisation in all responsibilities.

  • Flexibility/Resilience
    o A flexible approach to working hours - the role may require weekend work and on-call rota.

      o Dealing effectively with day-to-day inbox, often under pressure.

  • Integrity and Commitment
    o Ability to demonstrate a high level of integrity and work ethic.
    o Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.

  • All applicants must have unrestricted rights to work in the United Kingdom.

Reasonable adjustment

Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

 

If this sounds like your career step, get in touch today.