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Charter Account Manager - Negotiable Salary - London Area

menska is proud to be representing our client, a global air charter provider with offices in Europe, USA and Asia. Our client combines a human-focused approach with experts in the field and a global coverage to make sure customers become partners as proven by over 20 successful years in business.

The role:

This role involves being responsible for working on charter enquiries and fixtures for both existing clients and new prospects as well as providing support at all levels for the broking team members when necessary. The role encompasses managing all aspects of charter flights from initial enquiry to contract to post-flight operational support as well as being responsible for the acquisition, growth and retention of key clients.

Key responsibilities:

  • Acting as a lead broker on charter enquiries, sourcing solutions to find the best solution to meet customer needs and actively manage fixtures.

  • Building towards and maintaining a minimum of 5-10 regular booking customers as key accounts.

  • Negotiating with suppliers and maintaining strong supplier relationships

  • Carry out business development and marketing to existing and new prospect customers including telephone, sales meetings and e-marketing to promote the company and achieve business development objectives

  • Delivering a first-class customer service to ensure that all flights exceed the clients’ expectations

  • Ensure that the company bespoke Customer Relationship Management database is updated on a regular and consistent basis to maintain and grow company data and market intelligence. This will include contacting companies and updating contacts and accounts in the system to ensure our marketing reaches the right people.

  • Brokering charter enquiries out of office hours as part of the duty team.

  • To be part of the duty rota system we operate, maintaining a 24hr a day service, 7 days a week, answering incoming calls, reacting and actively pursuing business opportunities and monitoring current operations

  • Creating and producing contracts and documents from our standard templates

  • To continue to develop your knowledge of the aviation industry and commercial

  • awareness.


  • Work towards agreed, measurable performance targets and standards.

  • Represent the company in a highly professional and competent manner and exercising a reasonable commercial judgement

  • Deliver a first-class customer service

  • Maintain strict company and client confidentiality at all times

Essential experience & knowledge:

  • 2 to 4 years relevant charter broking experience

  • Excellent understanding of current markets both in operators and clients

  • A target driven individual, motivated to ‘Win’ business

  • Superior time management skills to ensure rigorous deadlines are met

  • Entrepreneurial spirit with the ability to work in a highly flexible, rapidly changing, ambiguous work environment

  • Commercial awareness with the ability to negotiate and influence

  • Customer and results orientated with first rate people skills

  • Good written and verbal communication skills

  • Excellent IT skills with a knowledge of Microsoft Word, Excel and Outlook and with the ability to learn and develop the functionality of a new system

  • Able to prioritise work, while having a flexible approach within a team environment

  • Precise and accurate data entry, with an attention to detail

  • Additional languages advantageous

What's on offer:
  • A competitive salary combined with commission schemes providing high earning potential.

  • 25 days holiday which increases with service

  • Private Medical Insurance, Life Assurance and Income Protection

  • Contributory Pension Scheme

  • Company benefits such as a cycle to work scheme and our quarterly Most Valued Player award

  • A Perkbox account, giving you instant 24/7 access to more than 200 discounts from some of the UK’s biggest brands, including supermarkets, cinemas, shops and restaurants, travel and much more

  • Training, mentoring and personal development

  • An excellent working environment and life balance that is fun and exciting with a strong team working ethos.

Ref: J142/M016


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