Director of Owner Services

Location: Indianapolis, IN

Package: Negotiable

Our client is a leading name in private aviation, offering a full spectrum of services including charter, aircraft management, sales, maintenance, training, and airport support. With a collaborative and close-knit team culture, the company prides itself on creating a workplace where individuals are empowered to grow, contribute, and thrive.

The role:

We’re partnering with a fast-growing US-based aviation group to find a Director of Owner Services. This is a pivotal leadership role focused on managing and developing relationships with private aircraft owners, leading a team of client-facing executives, and ensuring high-quality service delivery across billing, contract management, onboarding and ongoing support.

This is a fantastic opportunity for someone already working in private aviation or aircraft management, who’s ready to step up (or across) into a more strategic, team-focused position.

Responsibilities:

• Leading the owner services team and overseeing day-to-day operations

• Acting as the senior point of contact for key aircraft owners

• Managing onboarding, transitions and renewals in collaboration with ops and sales

• Reviewing and improving client service strategy and performance

• Supporting monthly billing, revenue statements and issue resolution

• Tracking all relevant aircraft and owner records (insurance, preferences, etc)

• Helping shape and deliver long-term client experience goals

• Representing the team across internal departments and at industry events

  
  
  
  

Job Knowledge, Skills & Experience:

• Bachelor’s degree in aviation, business, or a related field preferred

• 5–7 years of relevant experience in charter, aircraft management or premium client services

• Proven leadership or team management experience

• Confident communicator with strong interpersonal and client-handling skills

• Commercial thinker, able to solve problems and build long-term solutions

• Comfortable working across departments in a fast-paced environment

• Strong organisational and data management skills

What's on offer:

• Competitive base salary commensurate with experience

• Generous benefits package including health and dental cover

• Paid vacation and recognised holidays

• Structured onboarding and leadership development support

• Access to continuing education and training programmes

• Discounted flight training for aviation-inclined employees

• Collaborative, people-focused culture with transparent leadership

• Opportunity to make a meaningful impact in a growing private aviation business

  
  

Core Working Hours

• Monday to Friday

• 8:00am to 5:00pm

• Occasional evening or weekend work may be required

menska's thoughts

"We see this company as one of the more progressive and people-focused players in the private aviation space in the US. They’re growing, they’re organised, and they’re setting the tone for how charter businesses can scale well without losing their personal touch."

apply now

Ref: J204/M038