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Wide Body Charter Desk Operations Manager

Location: Remote - Travel up to 50%
Salary: $80,000-$125,000

Our client is a top-ranked global logistics provider and #1 in the North American expedite market. They offer comprehensive supply chain services including truckload, LTL, air, specialised logistics and managed transportation solutions. Moving over 400,000 shipments annually, our client solves complex challenges for thousands of worldwide customers through their competitive freight marketplace and innovative culture.

The role:

The Charter Desk Operations Manager will support and participate in the Wide Body Air Charter Development by procuring and executing contracted charter missions. In addition, you will be contributing to the buildup and development of the air charter division as set forth by the Charter Manager and VP Project Cargo sales. Administrative tasks and day to day additional tasks will be part of your activities.

Key Responsibilities

  • Provide comprehensive solutions to the internal stakeholders, sales, and business developers for wide body air charters (over 50,000 lbs)

  • Provide operational consultative information and solutions pertaining tailor made airfreight services

  • Set up and execute/monitor and follow up on the contracted air charter mission

  • Provide comprehensive information, communication and tracking of contracted air charter missions

  • Work hand in hand with all operational and Customs entities to create and execute turnkey air charter solutions, globally

  • Curate and foster the relation with key aircraft operators, globally

  • Curate and foster the relation with key ground handling services and airport information for air charter operational set up and execution globally

  • Provide technical expertise in aircraft type and loading concepts / requirements for complex loads, including sourcing of ancillary services such as cargo inspections and required equipment for cargo handling, loading, and offloading

  • Contribute and participate in the wide body air charter product development from an operational angle

  • Contribute and participate in the creation and formation of coaching and training modules for the internal stakeholders

  • Fulfill administrative tasks related to the air charter desk, including data entry in operational systems and issuance of transport documents

About you:

  • Bachelor’s degree from four-year college or university; or equivalent combination of education and experience.

  • A 10-to-15-year minimal experience in airfreight, aircharter and air logistics

  • An in-depth knowledge of all matters airplanes: most current freight and belly freight aircrafts ranging from B727 through B747-400F/-8F and out of gage aircrafts

  • An in-depth knowledge and understanding of the current main global asset owners and operators

  • Must demonstrate an apt and agile characteristic for solutions and integration

  • Driven by result and accomplishment

  • Apt to integrate and connect with the structure, business model and philosophy

  • Apt to work with all standard Microsoft applications (Word, Excel, PowerPoint).

  • Be able to formulate and present a comprehensive air charter operations process, and solution (written/verbal)

  • Be able to contribute to the formation and creation of processes and protocols

  • Be able to work independently and manage crisis situations on behalf of internal stakeholders and customers

  • Multilingual is preferred

  • Bring an existing network of carrier and operator connections

  • Be a 24/7 global person


  • 401(k) and employer matching

  • Life Insurance

  • Health, Dental, Vision Insurance

  • Short- & Long-Term Disability

  • Paid Time Off (PTO)

  • Employee Assistance Program

  • Paid Parental Leave

  • Employee Wellness Program

  • Paid Holidays

  • Employee Recognition Programs

  • Flexible Spending Account (FSA)

  • Tuition Reimbursement

  • Health Savings Account (HSA)

  • Overtime, Differential & Bonus Pay

If you thrive in a fast-paced, collaborative environment and are passionate about delivering exceptional service, we invite you to explore our client's career opportunities and join its mission of transforming supply chain management for businesses worldwide.

Ref: J156/M023


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