Senior Flight Team Director
Position
Senior Flight Team Director
Salary
Negotiable
Location
Remote
Our client is looking for a Senior Flight Team Director/ Client Service Director to join their rapidly growing team.
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Experience and Position:
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Senior Manager with extensive experience in private aviation (preferably both charter and programme)
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Experience managing a team of 6+ direct reports is a must
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Client facing experience dealing with HNWIs and Corporate Entities
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The role would report directly into the Co Founders
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Skill set:​
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Detailed knowledge and experience of Private Aviation, Aircraft, Operators, Programme Providers, FBOs etc
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Exemplary people management skills – must have the ability to incentivise a remote working team whilst able to deliver difficult messages and impart constructive feedback. Experience of dealing with HR.
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Must be structured, organised, efficient with a meticulous eye for detail - demonstrable experience of designing and implementing processes and systems.
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Responsibilities:
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The role would include (but not be limited to) the following:
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Managing a team of 6 flight managers – running all aspects of the day-to-day business (including team meetings, off-sites, training, quarterly reviews etc)
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Flight Management – fact checking (deep understanding of aircraft operations), crisis management, training and monitoring
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Client Management – responding to complex questions, crisis management, overseeing all interactions between the team and the company's 70+ clients
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Operator Management – Liaising with Operators, FBOs etc
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Finance - Overseeing invoice processing (and client account reconciliation), proficient in Excel and analysis
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Management of all internal systems and processes (inc. CRM tools)
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The role is home office based with travel to team members in Portugal, UK and Malta on a regular basis. As a senior role, hours will vary according to client (and business) needs and will include some cover out of hours and weekends.