The role:

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Do you have experience working within a MICE agency or Airline OPS, or have you been a handling agent? Do you have vocational training and/or a degree in aviation, tourism or in the evens sector, along with strong written and verbal German and English language skills? If so, this may be your next exciting career step! 

 

Our client offers its customers individual flight solutions. In 20 offices worldwide, 500 experts organize groups on scheduled flights, charter flights with commercial jets, private jets and cargo aircraft every day.

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For more than 60 years, our customer has been entrusted, by their clients, with their flights for incentives, events, congresses, tour operators, music, sporting events, cargo and rescue operations, among other things.

 

Our customer is looking for a Service PLUS Coordinator to join the Group Charter department in Cologne.  This is a full time, permanent position.

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Role purpose:

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To support the aircraft charter broking teams in all aspects of flight logistics and ensuring a seamless service is provided for every flight. This will entail occasional work as a departure representative and flight rider.

• Provide seamless customer service to clients, ensuring expectations are met or exceeded

• Serve as a departure / arrival representative or flight rider, as required

• Prepare detailed briefs for clients with all relevant flight information

• Distribute post flight surveys following every flight and quickly respond to any service issues

• Promote and sell ServicePLUS flight enhancements; ensure any additional sales are invoiced and paid in a timely manner

• Where applicable, cross sell services

• Liaise closely and develop a strong working relationship with  Operations

• Update company CRM with relevant information regarding suppliers and customers

• Offer the best possible customer service

• Building successful, long-term relationships with both clients, suppliers and operators

• Managing and prioritising workload, particularly during busy periods

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What you'll be doing:

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• Planning, coordinating and handling charter flights in the Group Charter area

• Supporting projects from start to finish (this can involve travel)

• Liaising and coordinating with other departments

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What we are looking for:

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• MICE agency, Airline OPS, or handling agent experience 

• Vocational training and/or a degree in aviation, tourism or in the event area

• Excellent written and verbal German and English language skills -other language skills are also a huge advantage

• Experience in aviation, tourism and / or event management

• A passion for optimal customer service

• Very good assertiveness and resilience

• An independent, structured and responsible way of working

• A confident demeanour towards customers and airlines

• Good experience using MS Office

• Living a commutable distance from our Cologne office 

• An ability and willingness to travel occasionally

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What's on offer:

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• A secure job and permanent employment contract

• Varied, exciting tasks

• A team environment with very friendly and motivated colleagues

• Short decision paths and the opportunity to implement your own ideas

• Regular team events and training

• The possibility to work partially in the home, as well as the office

• A laptop, mobile phone, VRS job ticket, job bike and various advantages of the travel industry

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If this sounds like your career step, get in touch today.