Owner Services Executive

Location: Indianapolis, IN

Package: Negotiable

Our client is a leading name in private aviation, offering a full spectrum of services including charter, aircraft management, sales, maintenance, training, and airport support. With a collaborative and close-knit team culture, the company prides itself on creating a workplace where individuals are empowered to grow, contribute, and thrive.

The role:

An established and fast-growing aviation business is seeking a Client Relations Executive to oversee relationships with private aircraft owners. This position plays a vital role in maintaining owner satisfaction, managing contracts and billing, and serving as the key liaison across operational teams. The ideal candidate will bring a proactive, solutions-driven mindset and a strong customer-first approach.

Responsibilities:

• Serve as the primary point of contact for aircraft owners, ensuring quick resolution of issues and maintaining regular communication

• Support the preparation and coordination of new ownership agreements

• Maintain up-to-date records on aircraft, insurance, preferences, and emergency contacts

• Assist in the preparation and reconciliation of monthly billing and revenue statements

• Liaise between owners and internal departments, particularly sales and operations, to address queries and ensure smooth service

• Represent the business in networking and relationship-building activities within the aviation sector

• Participate in company-wide projects and contribute to business growth initiatives

  
  

Job Knowledge, Skills & Experience:

• Bachelor’s degree in aviation, business, or a related field (preferred)

• 2–5 years of experience in aviation, private charter services, or travel management

• Excellent interpersonal and communication skills, with the ability to manage both client-facing and internal relationships

• Well-organised and confident working independently

• Proven ability to troubleshoot and resolve issues in a customer-focused environment

• Comfortable presenting to groups and representing the company professionally

• Strong IT and data management skills

What's on offer:

• Competitive salary

• Comprehensive benefits package

• Paid time off and public holidays

• Ongoing training and development

• Discounted access to flight training

• Supportive leadership and a strong sense of community

• A values-led environment that prioritises safety, wellbeing, and growth

• A workplace that listens to and values every team member

• Opportunities to work alongside passionate and experienced aviation professionals

• The chance to be part of a business shaping the future of private air travel

  
  

Core Working Hours

• Monday to Friday

• 8:00am to 5:00pm

• Occasional evening or weekend work may be required

menska's thoughts

"We see this company as one of the more progressive and people-focused players in the private aviation space in the US. They’re growing, they’re organised, and they’re setting the tone for how charter businesses can scale well without losing their personal touch."

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Ref: J205/M038