Senior Manager, Cargo Charter

Christian Poulsen
May 7
2 min read

Updated: May 9

Location: Hybrid, London Area

Salary: Negotiable + bonus + benefits

Our client has, for many generations, provided global air charter solutions both in the passenger and air freight sectors. This global player offers a remarkable working environment, and great employee progression with an ethos of teamwork in a field where delivering great service, whilst finding solutions for complex transport problems, is paramount. Working in such a global company will broaden horizons but above all else, it’s a fun place to work! Seize the opportunity to become a Senior Passenger Charter Broker and join our client’s world-class team.

Role:

While some brokering will be involved, the primary focus is on team leadership and operational oversight. Our client is seeking a strong people manager someone capable of acting as the local lead in their London office and serving as the senior stakeholder’s proxy on the ground. The emphasis is on day-to-day team management and performance delivery, not front-line charter sales.

As Senior Manager, Cargo Charter you'll be responsible to:

Effectively manage the UK-based Cargo Charter team and ensure individual, team and company objectives are met.
Guide, support and develop the team while ensuring adherence to company policy, operational best practice and commercial standards.
Drive the performance of the UK operation, improving load factors, yield, and profitability.
Lead day-to-day planning, execution and troubleshooting to ensure the team delivers consistently across customer service, financial targets, and vendor relationships.
Support existing client relationships while overseeing enquiry handling, ensuring tailored charter solutions are delivered profitably and within operational constraints.

Responsibilities:

Provide day-to-day leadership, oversight, and operational support to a team of cargo brokers.
Deliver mentoring, coaching and formal training to team members; build an open, collaborative and high-performing culture.
Set team objectives and performance targets in line with company expectations; monitor and support individual progress.
Ensure all enquiries and bookings are handled professionally and profitably — from quoting through to contract and delivery.
Lead negotiations with aircraft operators to secure competitive solutions for clients.
Ensure all contractual, insurance and compliance matters meet legal and company standards.
Act as the key local contact for client requirements, ensuring commercially viable solutions are delivered with precision.
Strengthen relationships with key accounts and pursue new business opportunities, enhancing retention and client value.
Oversee team performance reporting and produce monthly management updates as required.

We're looking for someone that has:

Minimum 5 years of managerial experience in the cargo aviation space
Strong working knowledge of the air cargo charter sector
Proven ability to lead teams in a fast-paced, dynamic environment
Skilled in client relationship management and operational delivery
Ability to balance commercial goals with service excellence

What's on offer?

A competitive salary and benefits package, as well as the opportunity to work with a talented and dedicated team. If you are a driven and ambitious individual who is looking for a challenging and rewarding career, then we encourage you to apply today.