Senior Private Jet Broker - Negotiable Salary - Gatwick Area

Do you have a passion for aviation and a knack for exceeding customer expectations? We're seeking a motivated individual to join our client's team as a Senior Private Jet Broker.

Our client, a multinational air charter expert with over 20 years of experience in air transport offering a variety of services including passenger and air freight, offers a warm global environment with an amazing ethos towards staff development which ensures a happy home. The client’s insistence on people development is highlighted in the low level of staff turnover. This is a job for life!

Duties and responsibilities:

In this dynamic role, you'll wear many hats – from building relationships with clients and identifying their needs, to crafting bespoke travel experiences and ensuring seamless trip execution. You'll manage every aspect of the customer journey, from generating leads and quoting flights to overseeing contracts, pre-flight arrangements, and post-flight closeouts.

Generate a pipeline of qualified sales prospects.
Initiate and maintain business relationships with existing and prospective customers.
Troubleshoot and solve problems on flights.
Work on current booked flights, handling etc.
Designate tasks associated with current booked flights, trip sheets etc.
Oversee charter quotes, contracts and trips sheets sent to clients in a timely manner.
Oversee operator documents, additional insurance, and ARGUS / Wyvern reports etc.
Close out trips with operators and approve invoices.
Enter all prospect information into contact management database (ACT) and/or Airops.
Identify and understand the needs of the customer to recommend the most appropriate charter options. Quote the customers.
Administer contract paperwork on trips sold.
Set up pre-flight arrangements with handlers (FBO), concierge service such as cars if needed, catering etc. Send a trip sheet to the customers.
Monitor aircraft for arrival/departure and any information updates for immediate communication to customers. Handle post-flight closeouts.
Conform to standard operating procedures for sales as established by the company, including sales calls.
Be willing to travel on company business to meetings or sales events.
Perform other work tasks, special projects and events allotted to you by management from time to time.

Job Knowledge, Skills & Experience:

A passion for aviation is essential
Self-motivated and happy to work with a high degree of autonomy
Calm disposition and positive outlook, particularly when working under pressure
Tenacious and willing to keep trying in challenging situations
Flexibility to change and adapt working hours and patterns if necessary
Strong communication skills (written and oral) and excellent telephone manners
Team player who appreciates the value of cooperation within a local office and international teams
Good Integration/interaction with other team members
Adapts and responds well to feedback and change